As we receive information from our clients and guests who make reservation, we do not collect personal information without their prior approval. When making reservation via telephone and e-mail, we will ask the name, venue of employment, venue of contact (telephone, fax, e-mail address, etc., if by e-mail, the residential address is required). If the client making reservation differs from the actual guest, we may ask personal information of the client making reservation as well. Furthermore, with aim of improving our service to the clients etc., we may ask other information than listed above; however, in such a case, we will disclose our aim specifically. At time of the check-in, as prescribed by Hotel Business Law, we ask the residential address aside from information provided at the time of reservation. When making a reservation through internet agents, the cases are dependent on the personal information protection policy prescribed by each agent; however, because after the reservation or check-in is completed, the liability occurs to the HOTEL as well, the case also comes under the policy of the HOTEL.
Offering Information to the Third Party
The HOTEL will not disclose the personal information of the clients to third parties except carrying out “Reservation for Accommodation” business that includes our commissioned business vendors etc. We will not disclose the personal information provided by the clients to any third party except the case applies to one of conditions listed below.
When the client agrees
According to the Laws and Ordinances etc., when concerned authorities ask for its disclosure
In the previous clause 2, when disclosure is done in the condition which the client himself/herself cannot be identified
The disclosure to the commissioned business vendors falls is to when we notify the name and address of the client to the business vendor which we entrusted delivery service, such as the left-out goods and dispatching goods of the client.
Regarding Safe Management of Personal Information
Regarding the management of the personal information of the clients, the HOTEL appoints a chief administrator to carries out appropriate management. The HOTEL also will make the best effort to prevent leakage of the personal information.
Protection of Personal Information Under Linked URL